A Human-Centered Approach to Online Benefits Applications

Code for America recently completed an analysis of every online benefits application for Medicaid, SNAP, TANF, WIC, and LIHEAP. The result is a first-of-its-kind view of human services programs from a client perspective, revealing just how much the experience can vary state to state. The findings can be found in a report, Bringing Social Safety Net Benefits Online: Examining online platforms for all 50 states

This webinar will share insights on what states should do to build human-centered online benefits applications in order to support clients and caseworkers efficiently and effectively. We will also hear from the Michigan Department of Health and Human Services on how they already refined their application experience to meet rising expectations and changing needs throughout the state.



Christina Becker, Knowledge Mobilization Manager, APHSA
Jon Breems, Policy Analyst, Michigan Department of Health and Human Services
Dustin Palmer, Program Manager, Code for America

Thursday, November 21, 2019 - 14:00 to 15:00
APHSA, Code for America
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